WHAT IS ETIQUETTE?


   "It's good to remember that even diamonds need polishing"
 Kathleen Prunty
 
Cambridge International Dictionary defines etiquette as, the set of rules or customs, which control accepted behavior, in particular social groups or social situations.
 
The Merriam-Webster Dictionary describes etiquette as the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.
  
Whether in a domestic or international business environment, the knowledge of the rules of executive etiquette will provide your company with a competitive edge. Courtesy and respect are noticed when incorporated into customer service protocol. Businesses, who create this differentiation in their work teams, create value for their clients and their employees.
 
Executive Advantage, Inc. guides your employees in a fast paced, informative and fun filled seminar designed to build their confidence through learning and applying accepted business and social practices. Seminars may be customized to target specific business needs. The following is a list of recent presentation topics.
 
 

Etiquette Topic List

 
  • Alcohol Consumption (before and during the meal)
  • Body Language                                              
  • Conducting Business During the Dining Experience
  • Conflict Resolution
  • Customer Service Etiquette
  • Delivering Presentations Etiquette
  • Electronic Etiquette    
  • Extending the Invitation                    
  • Gender Etiquette
  • Gift Giving                                                     
  • Giving and Receiving Business Cards
  • Greetings
  • Impression Management/Professional Style
  • International Etiquette
  • Introductions
  • Making the Reservation                    
  • Pet Peeves of Etiquette                
  • Place Settings and Usage                              
  • Professional Dining 
  • Proposing Toasts                                  
  • Protocol for Buffet Dining                           
  • Selecting the Table                            
  • Table Linens                                                   
  • Telephone Etiquette
  • Thank You Notes                                                 
  • The Art of Forgiveness
  • The Art of Working the Room
  • The Rules of Business Travel             
  • Tipping                                                            
  • What Your Handshake Says About You
  • Wine Selection                                      
  • Wine Tasting